What is the shipping time?
- Free Shipping: 5 - 7 Business Days
- Express Shipping: 3 - 4 Business Days
- VIP Shipping: 2 Business Days
We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 3 business days during peak periods. * Shipping time excludes clearance/customs delays (if applicable)
Can I track my order?
Yes, we will send you a delivery tracking number within 24 to 48 hours. If you place an order on Friday, you may receive the delivery tracking number on the following Monday or Tuesday.
Can I change my order?
Yes, you can change your order within 6 hours. We will do everything we can to help you make changes to the order, but we cannot guarantee after 6 hours have passed as your order is being processed for shipment at the fulfillment center.
COVID-19 PUBLIC NOTICE
To all our valued customers,
Under the current circumstances, most businesses are affected right now due to the COVID-19 pandemic. Our thoughts are with all of those who have been affected by the outbreak, and we send our gratitude to everyone working to minimize the human impact.
We're currently receiving an above-average volume of orders and inquiries due to increasing product demand. However, with the current situation we have, our supply chain and third-party logistic providers are highly affected as well. Please be aware that delays in response and deliveries are inevitable at this time. We try our best to deliver the best service as much as we can to accommodate everyone. We humbly ask for your understanding and kindly please allow 2 weeks for orders to be shipped during this extraordinary time. Rest assured, our teams are working hard to produce and ship the top-quality MysticalSand line of products to you, our customers around the world, as quickly as we possibly can. Your patience is greatly appreciated.
We're here to offer you support in these uncertain times. So, if there's anything we can help you with or need assistance with, feel free to reach out to us by filling out the form below or send us a message at email@example.com. We hope that our products offer you some comfort and support as we take on this challenge together.
Stay safe and stay healthy everyone!